Refund and Cancellation Policy
1. Refund Policy
• Padel Centre TZ, operated by Defel Company Limited, aims to provide exceptional services to our customers. However, we understand that there may be circumstances where refunds are necessary. This policy outlines the conditions under which refunds may be issued.
2. Cancellation Policy
• Cancellation of services at Padel Centre TZ is subject to the following terms and conditions:
3. Refunds for Cancellations
Customers may request a refund for services that have been paid for in advance under the following circumstances:
a. Service Unavailability: If Padel Centre TZ is unable to provide the service as scheduled due to unforeseen circumstances, a refund will be issued.
b. Cancellation by Customer: Customers may request a refund for prepaid services if they cancel their booking within the specified cancellation period, subject to a cancellation fee, as outlined in the next section.
4. Cancellation Fees
Cancellation fees are applicable based on the timing of the cancellation:
a. Cancellations made 48 hours or more in advance: No cancellation fee will be charged, and a full refund will be issued.
b. Cancellations made less than 48 hours in advance: A cancellation fee may be applied, and the refund amount will be reduced accordingly.
c. No-Show: If a customer does not show up for a scheduled service without prior notice, no refund will be issued.
5. Refund Processing
• Refunds will be processed within a reasonable time frame after the request is approved, typically within 7-10 business days. The refund will be issued in the same payment method used for the original transaction.
6. Special Considerations
• In certain situations, such as medical emergencies or other extenuating circumstances, Padel Centre TZ may consider refund requests on a case-by-case basis.
7. Contact for Refunds and Cancellations
• To request a refund or cancel a service, please contact our customer support team through the provided contact information.
8. Changes to the Refund and Cancellation Policy
• Padel Centre TZ, operated by Defel Company Limited, reserves the right to modify this policy. Any changes will be updated on our website, and customers will be notified of significant changes.
Continued use of our services after policy modifications indicates your acceptance of the updated policy